Refund & Cancellation Policy

Last updated: 4 September 2025

BalanceFlo AI (B2C - Individuals)

This policy applies to individuals purchasing BalanceFlo for personal use.

Access & Delivery

  • Access to BalanceFlo is provided immediately upon successful payment.
  • Delivery is considered complete once access credentials or download links are issued.

Cancellations

No cancellations are permitted.

Refunds

Refunds may be granted only if:

  • A duplicate payment was made
  • Access issues caused by us were not resolved within a reasonable time

Statutory rights under the Consumer Protection (Fair Trading) Act (Singapore) are not affected.

Non-Refundable Items

  • Digital products once accessed, downloaded, or activated
  • Promotional or discounted purchases

Refund Requests

Requests must be submitted to info@balanceflo.ai within 7 days of purchase.

Refund Processing

Approved refunds are processed within 7–14 business days.

Governing Law

Laws of Singapore apply.

BalanceFlo AI (B2B - Companies, Partners)

This policy applies to businesses and organisations purchasing BalanceFlo for commercial use.

Access & Delivery

  • Access is granted upon payment or as specified in the applicable agreement.
  • Delivery is deemed complete once access credentials are issued.

Cancellations

  • Cancellations are governed by the subscription agreement or contract.
  • Unless stated otherwise, cancellations take effect at the end of the billing term.
  • No prorated refunds for unused access.

Refunds

  • Fees are non-refundable by default.
  • Refunds are issued only if expressly stated in the written agreement and access was not delivered due to our fault.

Non-Refundable Fees

  • Subscription fees
  • Setup, onboarding, configuration, or customisation fees
  • Add-ons, upgrades, or discounted pricing

Invoices & Payments

All invoices must be paid according to agreed terms.

Disputes

Disputes are resolved according to the contract.

Governing Law

Laws of Singapore apply.